Pathetic Service

Today I went to Game at Bay West to purchase a television and a fridge. What a dissapointing experience particularly when the MassMart group is reporting dire performance figures. The service I received was absolutely appalling. The paperwork for the TV was prepared first and the recorded time on the paper that I received was 09:53 - I then had to wait for the paperwork for the fridge which I never received. The details of my experience are as follows: After 10 minutes of waiting for the paperwork for the fridge to arrive I was told that the system was slow and that it would take some time to complete the transaction. I continued to wait and after an additional 35 minutes of waiting I decided to cancel the transaction as the waiting period was too long. How long does it take for a system to perform at a normal rate particularly when the store is empty? Mind you this was a purchase of at least R8000! For a business that prides itself on being "customer centric" - clearly you do not understand what the customer journey entails. Furthermore I have comeback from the store - mind you they have my details - and no one has apologized or clarified why it took so long for the paperwork to be completed.