Pathetic service

I bought a washing machine at Game store in festival mall and they made me take an extended warranty which i did. on the 27 June I went there to report that my machine needs some fixing, the sales person asked for my receipt which i did not have, so nothing was done. Fortunately i found the receipt and went back to game store on the 16 July, to this day, nothing has happened, so I paid the POLICY for nothing and nobody is getting back to me, I feel like this extended warranty thing is a **** if not a ****************.