Pathetic Service

I bought a defy 2 plate mini oven stove at Game online store on 05/09/2022. The plates suddenly stopped working. I took the stove back in store where I was advised on the 21 days turnaround time for manufacturers feedback. I asked what should I use in the interim provided that I need to cook. The store referred me to online support as I initially bought it online. I phoned online support and spoke to the lady who was extremely rude, she refused to get me a manager, she refused to give me her name, she ended up singing on my ear and eventually went mute for about 20 minutes until I hung up. I called again and spoke to Sima who was kind enough to listen to my complaint and also promised me that a manager will give me a call within 48 hours. The manager from the contact centre has not contacted me instead I received a call from the lady who assisted me in store. It is clear that they are not kin to discipline the agent that was rude to me. I need a refund or a replacement stove ASAP. I have already spent a lot of money on take aways in these few days. I have a baby I'm unable to cook for her, I cannot feed my baby bread. I'm so frustrated and disappointed on the service I received from game.