FM
FORTUNE M

1 reviews | Active since Dec 2019

14 Dec 2024, 19:24

Pathetic Service

Went to buy a TV on 20.11.2024. Horrible experience from a cashier named Lissa. The TV was not in stock and was supposed to be delivered. Upon asking Lissa roughly when it would be delivered, she was extremely rude, disrespectful and demeaning. She answered "maybe tommorow, next week, next month or even next year". I believe she wanted to say she doesn't know but you don't asnwer PAYING customers in that manner. A week elapsed with ZERO communication. After countless phone calls and branch visits I was then told that the stock is in Rosebank which is almost 30km away. I didnt mind going there to collect myself and I drove there only to find that that they also didn't have stock. Complete waste of time and money. I ended up asking for a refund. In all this staff at Westgate Mall were outright rude. The level of icompetency is out of this world. Will never set foot in that branch ever again.

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Replies (1)
Game
Game's reply15 Dec 2024, 10:20
Official
Hi Fortune, thank you for getting in touch. I'm sorry, your query hasn't been sorted and that there's been no communication from the store since your previous post. Your query has been escalated to the store and we will be in touch with you as soon as we have feedback.