PATHETIC SERVICE BY GAME SOMERSET-MALL ON BLACK FR

I bought a KIC 210L Freezer on Friday 2015/11/27 at 08h30 from Erica (consultant).I advised her that I will pick it up later that day.On Friday 2015/11/27 just before 16h00 I received a call from Logan who advised me that they made a mistake and sold my freezer to another customer who collected it as well.I told them that it is unacceptable and needs my Freezer today as I bought meat that I needs to put into the freezer.Logan decided to give us a display unit to accommodate us so that the meat don't go bad. Unfortunately the display unit was faulty and did not freeze-up.I advised Bennie van Rensburg (store manager) on Monday 2015/11/30 about the matter.I told him that the Freezer don't Freeze and I'm scared that my meat will go bad. He promised me that he will ask Logan to get a Technician by me later that day. That never materialised. Logan phoned me shortly after that to advise me that they've loaded the Freezer by the Warehouse and that it will be delivered today, Monday 2015/11/30 till now i`m still waiting. My meat went bad and I want Game to reimburse me for that and deliver my new Freezer as promised by Bennie van Rensburg that he will phone me back but it never happens.