Pathetic Service By Game

A fridge was purchased on the 28th November 2021 via the game online store. After multiple calls to the online center the fridge was delivered on the 15 December 2021. Due to covid, we did not open the fridge immediately and sanitized and then opened it. Upon opening the fridge we discovered that it was dented and scratched. We immediately called in and explained the situation and we were handed over to a manager named Riza. Riza assured us that he would tend to the matter immediately and that they would send out a truck to pick up the fridge. Today is the 20 December 2021 and till date we have not received any communication from Game or Riza. We have tried on numerous occasions to contact the manager to enquire as to what is going on , but he is never available to take the call. This is extremely poor service. Our fridge is not in working order , hence we purchased a new one. But here we are sitting with a new fridge that we can not use due to poor service delivery by Game! Order number : ***