Pathetic Service by GAME

I purchased a fridge online via the game website in December 2023. In February I called Game and informed them that gasket on the fridge doors are giving up and air is going into the fridge.

Two technicians were sent. The first technician decided to adjust the legs and this resulted in the fridge making a permanent noise. He took photos of the fridge and advised the fridge must be replaced. The technician used a hairdryer to soften the gasket to make it look like the gasket was fine, but he realized it was not working.

2 weeks thereafter I called Game for an update. Another technician was sent to take more photos. He said he will forward the photos to his manager.

In the interim I made about 6 phone calls.l to follow up. 2 ladies called me and confirmed that the N1 City Branch will be in contact to do the exchange. To date nothing has happened.

Their customer service is pathetic. I should not be the one following up time after time. This will be my last purchase from Game.