Pathetic service at Game Store Weskus Mall

In October 2019 my parents bought a Hisense TV that was mounted in the braai area. On the 5th of July 2020 the TV would not go on. Due to work commitments, my mother was only able to take it to game store Weskus Mall on the 9th of July 2020. They first told my mom that she should have brought it in in the 1st 6 months as the guarantee would have been better(even though the TV was 100%). They then tried to tell my mom that they broke the tv(even though it was mounted).What is the use of a 4 year warranty if they don't want to repair it after less than a year? After numerous failed return calls from them and many visits to the store, they informed my mom the TV was sent for repairs. My mom contacted Hisense, who could not locate the TV. My mom followed up a few days later with Game aswell and was told they could not find the TV. Now once again after multiple unreturned calls, a manager finally phoned my mom to say that the TV was in the store the whole time! It was not sent away. It will take another week an a half before they even get their TV!! This is inexcusable and completely unacceptable. The service is pathetic and the staff members just shrug their shoulders. They will be insisting on a refund and will no longer support Game stores! There are other businesses that treat their clients alot better than this!