Pathetic service at Game Mokopane

Game Mokopane shouldn't be open for business at all because they have none customers relationship. I Mr PJ STEYN accompanied my friend who asked to assist him with his complaint regarding a item he bought through a cellphone data contract deal at Game Mokopane. The item was booked in wereby Sabeth from Customer service department booked the item and told my friend Mr Klemp that the system was offline and she didn't give him any documentation for the item to be collected. By my friends surprise he didn't get any calls from Game Mokopane during the 21 day waiting period for how the progress is with the cellphone tablet. Only when Mr Klemp came to Game Mokopane after 21 days he was giving his cellphone tablet back with a quotation for amount of R1000 to fix it. To my understanding aren't Game Mokopane supposed to do follow up regarding the progress of every assessment of items booked through Service center via Customer service department. Secondly the Customer service supervisor Sabeth never gave Mr Klemp any paperwork stating the condition of the item booked by her and also no comments didn't reflects on her system. So my question is what give Customer Service Supervisor Sabeth the right to tell Mr Klemp in a aggressive manner that took a chance by giving her a broken cellphone tablet. When I Mr Steyn came with Mf Klemp to enquiry Sabeth start arguing telling me Mr Steyn that I am Mr Klemp's lawyer and she doesn't know me because all the the staff know who I am,which was utter disgusted. I and Mr Klemp was harrased by her (Sabeth)actions,manners and undisciplined approach. Me and Mr Klemp always buys our items from Game Mokopane. After this shocking experienced both of us will not shop at Game Mokopane anymore. This testimony will be shared to all my business owners friends in and around Mokopane on the social media. Down with Game Mokopane.