Pathetic Service and Poor Product Knowledge

how very disappointing we went to Game in George to Purchase a Laptop which was on adverti*****t and Game George was out of stock of the product that we needed. However we were in need of the product and decided to call Game Knysna and ask them to keep aside one Dell Laptop we will collect one at the knysna store. this was 2Hours prior to getting to Game Knysna. Low and behold 57km and 2hrs later we get to Game Knysna we had to wait for consultant which we made arrangements with, in the meantime we looking for the product on the trading floor as we were informed that the store had 12Units only to find that the product was not even on display? Then we had to wait another 10mins as he had to fetch it from the store room,then we get home only to find that the pc is password locked and this is the cherry on top, we call the store for the password and no one in that dept knows the password?? I mean isn't it standard practice when selling a product that was on display to remove all changes made in the store? what a waste of time and to top it off I have now go back to the store get another pc and tis is totally unacceptable. if this is xperience of value for money I don't want it.