Pathetic service and Dishonest with prices for returns without slips

On the 11 December 2018 at 12:28 called Game Eastgate was directed to Customer service and spoke to Smangele regarding a product (Baby Links - baby piano play gym) I had bought in the middle of November for R 299.00. So i explained that i dnt have a receipt for i would like to refund / exchange as i had received a similar gift for my baby shower. she advised me that i would be issued a gift card for the product at current system price.

12 December 2018 at around 10:00am i went to the store and returned the product and was given a voucher of R260.00 was told that the product is R 260.00.

So i decided to do some add-ons for my baby; while shopping was surprised that the product I've returned was still R 299.00 on the shelves. I minded my business and continue looking around so i decided to buy Nappies (Pampers Premium Care size 1, 88 pack), pampers sensitives wipes, Johnson's products, a baby toy and a packet of Simba snacks. As i was at a till podium Nr.5, the trainee till operator tried scanning for the product as it didn't have a price on the shelve, she tried doing it manually and the product was not found, Christine Meintjies the supervisor was called for assistance and she failed as well to assist. Christine asked the till operator to go to Cindy the department sales lady to request for a price. Till operator returned and she was given a size 2 that was R 300.00 and i refused for that to be scanned on my purchases and Cindy comes shortly with another price tag for a size 1 box 108 pack that is R 300.00 as well and i told them i will not pay for a price of a box as I'm not purchasing a box of nappies. to that effect i told Cindy that i was in the department and you saw me when i took the nappies and you said no word and she responded to me saying that she didn't assist me because i didn't request for assistance at the back of mind I'm thinking am I supposed to request for assistance shouldn't you offer assistance. Anyway we talk back and forth regarding this price issues and all possible excuses were given to me as to the product is new and they don't have an SKU for the price as yet, my next question was why then display it on the shelves if customers will have issues with it. To that point i request to speak to a the store manager as i was standing in that till for over 20 minutes highly expecting as i was. nobody knew where the store manager is, I made a call to the store while standing at the till and and the lady that answered had said to me i must hold, while holding the Store Manager(Graham Venter) passes by the tills and the operator called him and said he is need on this side, he responded saying we must wait as he is busy assisting another customer. Then he came to the till and told the same lame story as Cindy did. 30 minutes of my time wasted on a till podium and very dissatisfied that i was sold the nappies without the correct SKU at a correct price.

The service at this branch is very appalling very dissatisfied with management to say the least.

Regards L Ngobese / Sishuba