PATHETIC SERVICE AND COMPANY. THEY TAKE YOUR MONEY FOR DELIVERY BUT DONT DELIVER TO YOUR AREA

Order details #*** COMPLAINT FOR ESCALATION

TO WHOM IT MAY CONCERN

WITH THIS EMAIL I WOULD OFFICIALLY LIKE TO LODGE A COMPLAINT AGAINST GAME REGARDING Order details #***

FIRSTLY I WOULD LIKE TO REPORT THE PATHETIC SERVICE RECEIVED AT YOUR STORE GAME IN WELKOM,

WE RESPONDED TO THE SPECIAL IN THE PAPER FOR THE 13KG Top Load Washing Machine White WA13F5S2UWW/FA. WE WENT TO THE STORE IN WELKOM, IN THE APPLIANCE DEPARTMENT THERE WAS A LADY, I DIDN’T GET HER NAME, BUT SHE WAS DISAPPOINTINGLY UNHELPFUL. WE TOLD HER WE WANT THE ABOVE MENTIONED MACHINE AND THEY TOLD US THEY DO NOT HAVE STOCK, WE ASKED WE WILL PAY FOR THE MACHINE RIGHT NOW IF THEY CAN SECURE US ONE FROM THE GAME IN BLOEMFONTEIN AND INTER TRANSFER IT BETWEEN BRANCHES BUT THE STAFF AT GAME WERE SO UNHELPFUL, SHE TOLD US THIS IS NOT POSSIBLE. WE ASKED COULD SHE KINDLY CALL US WHEN STOCK ARRIVES AND HER RESPONSE WAS THAT SHE IS NOT GOING TO CALL AFTER US, WE MUST PHONE AND FOLLOW UP OURSELVES. AFTER BEING DISGRUNTLED BY THIS LADY, WE DECIDED TO DRAW NEAR TO A MANAGER, THE GENTLEMAN ON DUTY GAVE US THE SAME ATTITUDE WITH THE SAME ANSWERS, NO ONE IN THIS STORE WAS WILLING TO GO THE EXTRA MILE, WHICH IS A SHAME. WE THEN REQUESTED TO PAY THE MONEY BY EFT TO GAME IN BLOEMFONTEIN JUST TO SECURE THE WASHING MACHINE UNTIL WE WERE ABLE TO GO TO BLOEM TO FETCH IT, THE RESPONSE FROM THIS MANAGER WAS THAT IT TAKES 3-4 WORKING DAYS FOR THE EFT TO SHOW IN THEIR ACCOUNT TO BE ALLOCATED TO THE WASHING MACHINE AND WE WERE TOLD ITS OUR LOSS IF STOCK IS FINISHED BEFORE OUR MONEY REFLECTS.

DESPERATE FOR THIS WASHING MACHINE, I ORDERED ONLINE, CHOSE DELIVERY OPTION, I PAID A DELIVERY FEE OF R199.00 TO HAVE THE WASHING MACHINE DELIVERED TO ME, I RECEIVED THE ORDER CONFIRMATION AS BELOW CONFIRMING THIS WASHING MACHINE WILL BE DELIVERED TO MY HOUSE IN VIRGINIA.

SECONDLY I WANT TO REPORT YOUR UNHELPFUL AND DISHONEST CALL CENTRE;

I KEPT FOLLOWING UP AND FOLLOWING UP AT THE CALL CENTRE, AFTER HOURS OF HOLDING THE LINE AND JUMPING FROM ONE CONSULTANT TO THE NEXT EVERYONE KEPT TELLING ME TO WAIT THE 14 WORKING DATES BEFORE I ENQUIRE WHAT IS GOING ON. EVENTUALLY AFTER BEING PERSISTANT I GOT FEEDBACK FROM A MANAGER NAMED REAGAN, IT WAS TOLD TO US THAT GAME DOESN’T DELIVER TO VIRGINIA, EVEN THOUGH YOUR COMPANY GREEDILY TOOK MY MONEY FOR DELIVERY.

AFTER BEING TOLD TO PATIENTLY WAIT FOR YOUR MACHINE ALL OF A SUDDEN TO BE TOLD GAME DOESN’T DELVIER IN VIRGINIA, WHY THE CHANGE IN ANSWER, WHY WERE YOUR CONSULTANTS NOT HONEST WITH ME FROM THE FIRST TIME I CALLED IN? WHY DOES IT TAKE TIMEOUSLY CALLS, AT MY EXPENSE BEFORE I GET THE TRUTH??

WHY ON THIS ROUND EARTH, DO YOU ALLOW PEOPLE TO CHECK OUT ONLINE, MARK THE ITEM FOR DELIVERY, PAY FOR DELIVERY WHEN YOU DELIBERATELY KNOW YOU ARE NOT GOING TO DELIVER????

I THINK THIS IS AWFUL BUSINESS PRACTICE…

I WAS SITTING WITHOUT A WASHING MACHINE FOR MORE THAN TWO WEEKS, WITH A SMALL CHILD IN THE HOUSE, AND LOTS OF CLOTHES TO WASH AND GET DRY BEFORE MY HOUSE HELP COMES.

MY MANAGER WHERE I WORK HEARD ABOUT WHAT WAS HAPPENING TO ME AND THEY STEPPED IN AND WENT TO FETCH MY WASHING MACHINE IN BLOEMFONTEIN AT THEIR COST, JUST TO ASSIST ME.

WHAT LEAVES A VERY SOUR TASTE IN MY MOUTH IS, WE WENT TO FETCH THE WASHING MACHINE FROM THE WAREHOUSE IN BLOEMFONTEIN BUT YOU HAPPILY KEPT MY DELIVERY FEE, I THINK THAT IS NOT GOOD BUSINESS PRACTICE AS YOU INCONVENIENCED ME TO GO AND COLLECT IN BLOEMFONTEIN AFTER PAYING THE R199.00. WHY ARE YOU WITHHOLDING MY MONEY AND NOT OFFERING ME A REFUND FOR A SERVICE YOU NEVER RENDERED?????

I AM HONESTLY NOT SATISFIED WITH HOW I WAS HANDLED, NOT BY YOUR WELKOM BRANCH, NOR THROUGH YOUR AWFUL DISHONEST CONSULTANTS,

I WOULD LIKE THIS COMPLAINT TO BE ANSWERED ASAP WITH A RESOLUTION AS TO WHY YOU TAKE MY MONEY FOR DELIVERY BUT YOU DON’T DELIVER AS PROMISED ONLINE?

YOUR RESPONSE TO THIS COMPLAINT, WILL DETERMINE THE NEXT STEPS I TAKE WITH THIS COMPLAINT,

KIND REGARDS

Olga