Pathetic service and and being unfairly done in

Game Westwood Mall the worst service I have ever come accross I sent my television in for repairs 20 January this year, after waiting the 3 weeks decide to try to contact them their phone number on all documents and on Google is incorrect and does not exist eventually get hold of game sa and then I retrieve the correct number after 17 calls with no assistance go to the store to be told that that my tv hasn't arrived and this was on the 2nd of March 2022 to be spoken to abruptly by the returns department staff they say it's policy that if not returned in 21 days they give you a gift card now the amount refunded on gift card cannot replace what I had or they will replace my tv with a smaller TV, they not willing to give a cash refund stating that if I want a cash refund I as their customer must get an authorization from the supplier to do so we now in March game theoretically has my money and I still have no TV this is ridiculous that I as a customer needs to contact a supplier however I purchased the TV from game and not their supplier