Pathetic service

On the 24/08/2021 i took my grandmother to Game in Kenilworth center where I bought her a kettle and toaster. It worked fine for a while, then the water in the Bennet Read kettle started to get grey in color and to me seemed like a health hazard.

My grandmother took the kettle back to Game in Kenilworth Center with the box and till slip to swap it for another kettle or to get a refund. She was assisted by the manager at the time who's name is Jayce Pillay. This guy had the audacity to tell my grandmother, who is a 70 year old woman, that she needs to buy a kettle cleaner and that the kettle cannot be returned. She also mentioned that after telling her this, he just walked away from her and left her standing there which is very disgusting.

I went back to change the kettle as my grandmother cannot go on with this health hazard of a kettle. I hope this will shed some light on the behavior of the manager at Kenilworth center and it will help improve customer satisfaction.

This is ridiculous because another customer was there with a similar complaint who's been waiting for over 2 hours to be assisted with a broken oven.

The staff is highly *********** and very ********.

I am very disappointed in the customer service at Game in Kenilworth Centre and hope that this issue will be resolved soon as I have gotten an email from customer service saying that I will be contacted shortly, but haven't received any correspondence from them.

Kind regards Raasheed Abrahams *** ‪***‬