PATHETIC SERVICE !

Item: Game
Rating: 1
Author: Raeesa V

I would give this 0 stars if I could! I purchased a Ryobi generator from Game in Clearwater on the 17th of Feb 2023 , it has since been in for repairs 3 times already , on the 3rd occasion I received an sms stating I can collect the generator , got to the store they told me its not in store , Ryobi confirmed they had in fact sent it back to the store , store supervisor *****gwe told me the manager would call me at 9 am on the 31st of August , after numerous follow ups I received a call at17:30 to tell me to collect the generator as it is working - which OBVIOUSLY it would because it had just come from repairs yet again ! They refuse to refund me yet their repair agreement states if it takes longer than 21 "days" it will be refunded it is already 35 working days !!!

Helpful (0)

Replies (3)

Raeesa V's updateReviewer Update

12 Sept 2023, 08:15

A blank response wow not even surprised! The manager has called me and refuses to refund me insisting I should come and fetch the generator in store which they conveniently now found after not knowing where it was for 2 weeks. They have now been in possession of it for close to 45 working days and I am being told "just come into the store we will take it from there" I dont want the piece of **** I want a refund , useless service from the manager Simon !!!! They keep phoning me and not muting the call I can here himself and staff in store debating who needs to speak to me and what needs to be said

Raeesa V's update12 Sept 2023, 08:15

Reviewer Update

Raeesa V's updateReviewer Update

13 Sept 2023, 09:10

Response received

Hi Raeesa,

I trust you are well.

I just got feedback from the store and your unit is ready for collection.

The driver attempted delivery of your generator but you were not available.

The call will be closed as final update was given.

Should you require any further assistance, do not hesitate to contact us again.

WHICH IS COMPLETE LIES BECAUSE NO DRIVER CONTACTED ME AND I HAVE NOT REQUESTED FOR THE GENERATOR TO BE DELIVERED BECAUSE I DONT WANT A BROKEN THING I WANT A REFUND

Raeesa V's update13 Sept 2023, 09:10

Reviewer Update

Game's replyOfficial

13 Sept 2023, 11:01

Hi Raeesa, thanks for getting in touch. This is certainly not the experience we want you to have. Rest assured, the matter will be addressed, and you will be reverted to.

Game's reply13 Sept 2023, 11:01

Official

Hi Raeesa, thanks for getting in touch. This is certainly not the experience we want you to have. Rest assured, the matter will be addressed, and you will be reverted to.