Pathetic service

I bought a washing machine online on the 4th July. Due to unknown date of delivery I cancelled the purchase and went to Game stores Canal Walk used my cash money to purchase as I needed the washing machine urgently. They told me due to high volume of refunds it might take up to 14 working days for my refund. I had no communication, no refund. Today is the 7th August. My money is no where in sight. Every week when I phone, different people promise to follow up and get back to me. NOPE, NO ONE CALLED ME BAC****! INSTEAD, They knock on my door every week wanting to deliver the washing machine. Calling me everytime asking why I I refuse to accept the delivery.... ****it, communicate with each other. Do your damn work and stop blaming the Pandemic for your pathetic customer service. I have dealt with so many stores online. You are the worse. The reference for my cancellation is 579672. You making my life a living hell. I need my money to feed my family. Or wait I will tell my kids, so sorry cannot buy food this week because Game stores have a high volume of refunds, please give them time to sort it out. Go to bed hungry. Let's pray they sort it out!!!