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Raeesa E

1 reviews | Active since May 2017

29 Nov 2019, 11:58

Pathetic Service

Worst experience from game on Black Friday. I did an online purchase for Jvc mini hifi and dvd player for R1089.00 order number *** however I made payment twice for the same item. I called my bank for assistance however they can not help me reverse this payment. I then called the Game websupport department with no joy. I am just being pushed around with no resolution. I have sent them my bank statement to confirm payment was made twice but the websupport department can not view the extra payment and logged a ticket 304312 and can not provide me with a turn around time. This is unacceptable as Game has an extra payment from me and can not give me back my money. Absolutely pathetic service. Regret buying online from Game!

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Replies (1)
RE
Raeesa E's update02 Dec 2019, 18:26
Reviewer Update
Four days already and all I have been given is empty promises from the consultants at Game. I'm still waiting for my refund for my duplicate payment even thou they have received my proof of payment 4 times already. How difficult is it for Game to refund me ? How long does it take? How much more proof must I send to them? They have it in black nd white! This is the last time I will be dealing with Game. Their consultants are *********** nd can not see the urgency in this matter. I will be waiting for management to contact me urgently if not I will be taking this further!