1 reviews | Active since Dec 2015
Pathetic Service
<p> I purcahsed a cellphone on the 20/08/2016 for my sister at Game Mall of the South. it was a promotion(Vodafone Clicka with R300 free airtime). SIM card was activated and RICA in store. Was advised that the airtime would be activated within 72 working hours. To date nothing has been been received. Called the store last week and was told they would call me back, unfautunately i didnt get the gentlemans name who took my details. To date no phone call. When will the airtime be activated as i refuse to waste my airtime callign the store and not getting any answers. </p>
We acknowledge receipt of your complaint with reference ********** 3 and apologise for your inconvenience in this matter.
Senior Management will investigate this delay and will advise you accordingly.
Regards.
Rina Taute
Group Customer Service Advisor
We acknowledge receipt of your complaint with reference ********** 3 and apologise for your inconvenience in this matter.
Senior Management will investigate this delay and will advise you accordingly.
Regards.
Rina Taute
Group Customer Service Advisor
As discussed with management we are awaiting feedback from Vodacom where after the store will assist you.
Regards.
Rina Taute
Group Customer Service Advisor
As discussed with management we are awaiting feedback from Vodacom where after the store will assist you.
Regards.
Rina Taute
Group Customer Service Advisor
Was called from the store on 31 Aug and was advised that an investigation will be done and they will get back to me. To date no phone call has been received, this is really ridiculous. Pathetic to say the least... has this just been swept under the carpet or what is happening?
How long does it take to resolve a complaint or should i visit the store in person?
Really disgusted.....
Was called from the store on 31 Aug and was advised that an investigation will be done and they will get back to me. To date no phone call has been received, this is really ridiculous. Pathetic to say the least... has this just been swept under the carpet or what is happening?
How long does it take to resolve a complaint or should i visit the store in person?
Really disgusted.....