Pathetic service
<p>I received a sms in December 2015 from Game, if you spend R500 you get R100 cash back. Until today, after 15 phone calls, and explaining the issue every time to a new person, nobody called me back (after they said everytime that somebody will call me the same day), and still no cash back in my account. It seems they do not know what SMS's are sent to customers, and then the customer have to do their work by reminding them. I know R100 is not a lot, but for me it is the priniciple of not delivering what is promised, and no customer service at all!!</p>
We acknowledge receipt of your complaint and apologise for your inconvenience in this matter.
We referred the matter to the Credit Provider, RCS, who wiull cotnact you to discuss this matter. You can also contact them on ***.
Regards.
Rina Taute
Group Customer Service Advisor
We acknowledge receipt of your complaint and apologise for your inconvenience in this matter.
We referred the matter to the Credit Provider, RCS, who wiull cotnact you to discuss this matter. You can also contact them on ***.
Regards.
Rina Taute
Group Customer Service Advisor
We spoke to our Marketing Department and from Game's side we had no such promotion. Can you kindly forward that sms to
The Credit department is still investiging on their side as well.
Regards.
Rina Taute
Group Customer Service Advisor
We spoke to our Marketing Department and from Game's side we had no such promotion. Can you kindly forward that sms to
The Credit department is still investiging on their side as well.
Regards.
Rina Taute
Group Customer Service Advisor
So why would I make this up and go through all this trouble if you had no such promotion??? Again, Game has no idea what promotions they are sending via sms, really!!!
To which nr must I send this sms??
So why would I make this up and go through all this trouble if you had no such promotion??? Again, Game has no idea what promotions they are sending via sms, really!!!
To which nr must I send this sms??
SMS was sent on 15 December, if you spend R500 you get R100 cash back, there was 3 days left. On 18 Dec. I bought a tablet worth more than R500.
Send me the nr where I must forward this sms's.
SMS was sent on 15 December, if you spend R500 you get R100 cash back, there was 3 days left. On 18 Dec. I bought a tablet worth more than R500.
Send me the nr where I must forward this sms's.