Pathetic service

I bought Ryobi combo (lawnmower and trimmer) at Game Klerksdorp on 24 August 2024. The trimmer (RLT-310) bump head broke in November 2024. Game Klerksdorp did not have any stock, I had to order another from another business. In January 2025 the trimmer stopped working. I took it back to Game and they said they will send it to the supplier, it will take 3 weeks. After three weeks I phoned Game, the lady {Sheila) informed me she will get back to me regarding the trimmer. Sheila contacted me and told me they are replacing my trimmer, I must come and fetch it from them. I informed Sheila that I will go to the store on the next day (Saturday 8 February 2025. When I got to Game on 8 February 2025 Sheila was not on duty and nobody knew where the trimmer was that I was supposed to come and fetch. Although there were a lot of Ryobi RLt-310 trimmers on the shelf in the store. They told me I have to go home and fetch the Ryobi lawnmower too because they are going to refund me for the first combo and then they will give me a new combo. After half an hour of going back and forth (and personnel of Game speaking in their mother's tongue which I do not have knowledge of) I went home and fetched the lawnmower in order for them to do a refund. I rated their service on their website, asking for someone to contact me regarding their service. Up till today 15 February 2025 nobody contacted me, showing that they do not care about client services.