PATHETIC SERVICE

I bought a Oil fin heater at Game on the 6 April 2024. This was the day when I fell at Game Southgate. I was told by the Manager and the First Aid employee that hurt me when she attended to me on that day, even the manager asked why my hand was so red and she claimed that it was because of the fall. I had problems with the heater in June and took it back to Game after the manager and First aid employee advised if I had any problems with it I can return it as long as I have the slip and the box they will refund me. When I got there I was quite ****ed off because the one employee advised me that it was meant for a bedroom and when it is switched on the rook door must be closed for the room to get warm. I got so upset that she eventually called which I think was the second in charge and I told her she was talking ******* to me and she told me she will not deal with me she will get the manager. The manager was so sweet and never received a Math's, Science lesson from a Game manager or any manager at a store everrrrrrr. He even advise me how to measure a square. "HOW SWEET WAS THAT", anyways he also in not so many words advised that the item I bought was quite cheap and I mean it was R 1499.99. "Do you call that cheap", Wow Wow Wow, My question is when I bought the heater why wasn’t there a salesman there to advise the square meters this heater would cover which I feel this is a load of Bull**** when I asked quite a few questions. Like really now. If there was a salesman he should and would have advised the square meters and if I wouldn't have bought that heater in the first place. The manger then advised that shame. and I quote he was so concerned over my mother being in a Retirement home that it will be getting cold and he advised that I should consider my mother and I should keep the heater for her sake because of that, again. SHAME HOW CONCEREND WAS THIS MANAGER. LOL. Wow and really. I am still so so livid with the service and the wrong information that I has been given. The manager also advised he can take the heater and send it back to the company that made and they can have a look at it. I haven't had a chance to write since then but I am still quite anger for the CHEAP heater I bought for my Mother who is 88 and lives in a retirement village and by the way this manager knows where the home is where my mom stays and he even mentioned that those homes are cold. The service has been PATHETIC and I will never buy from GAME EVERRRRR. The manager did advise that they belong to an Onbudsman and gave me the name.