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Nolusindiso B
1 reviews | Active since Nov 2016
02 Sept 2019, 09:01
PATHETIC SERVICE
Did my gift registry at Game Somerset mall on 11/08/2019,assisted by Aldino.Only to find out 2 weeks later that he did not do it(not suprised as he just slipped it under his keyboard without capturing it).Called in Friday 30/08/2019,he said he "misplaced" it,what kind of service is that???He said he'll call me back Saturday,still nothing 2 days later.Went through the Fb messenger for Game,pathetic service,they just read my messages with no response.Does Game only cater for certain people and prioritize certain races issues???????
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Replies (2)
Game's replyOfficial
02 Sept 2019, 09:58 Hi Nolusindiso
I am terribly sorry to hear about this experience and how the matter has been handled, please note that this has been escalated for you to be contacted as soon as possible.
Kind Regards
Ralton Pillay
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
I am terribly sorry to hear about this experience and how the matter has been handled, please note that this has been escalated for you to be contacted as soon as possible.
Kind Regards
Ralton Pillay
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
Game's reply02 Sept 2019, 09:58
Official
Hi Nolusindiso
I am terribly sorry to hear about this experience and how the matter has been handled, please note that this has been escalated for you to be contacted as soon as possible.
Kind Regards
Ralton Pillay
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
I am terribly sorry to hear about this experience and how the matter has been handled, please note that this has been escalated for you to be contacted as soon as possible.
Kind Regards
Ralton Pillay
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
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Nolusindiso B's updateReviewer Update
03 Sept 2019, 11:26MR BOSMAN who is supposedly the store manager is just as useless as the staff at Somerset mall!!!He has contacted me and said I would HAVE to take his word that this staff member will be disciplined and that I as the customer must just take his word!!!!!!!How?????That's definitely not customer service.He is now protecting his staff because i'm just a simple black girl who can't do anything and who can't be taken seriously?????Not even saying Aldino will contact you to apologise or this is what we'll do as the store to apologize??I'm extremely upset about how he handled this....I AM NOT HAPPY AT ALL!!!!!
NB
Nolusindiso B's update03 Sept 2019, 11:26
Reviewer Update
MR BOSMAN who is supposedly the store manager is just as useless as the staff at Somerset mall!!!He has contacted me and said I would HAVE to take his word that this staff member will be disciplined and that I as the customer must just take his word!!!!!!!How?????That's definitely not customer service.He is now protecting his staff because i'm just a simple black girl who can't do anything and who can't be taken seriously?????Not even saying Aldino will contact you to apologise or this is what we'll do as the store to apologize??I'm extremely upset about how he handled this....I AM NOT HAPPY AT ALL!!!!!