Pathetic service

I bought a Freezer in December which there was no stock at any branch close by - only at the warehouse - which is fine, They told me stock will arrive 2 - 4 January, then they will phone me to collect. So, by the 6th of January we called Greenstone branch to find out if stock has arrived - nobody could help so they said they will find out and call back. Nothing...!! My wife then went there on the 7th, they then told het stock is on the way and they will call us the same afternoon to collect. Once again, NOTHING...!! On the 8th, we left it - no call...!!! So far today, the 9th NOHTING....!!!