1 reviews | Active since Feb 2011
Pathetic Service
Hi,<br> <br> I went to Game yesterday to have a look at the portable braais. I had to look for assistance as the consultants just seem to ignore customers.<br> <br> The consultant was not very helpful , as we proceeded to ask him questions about the product. He did not have a good attitude or seemed like he wanted to assist. He was more comfortable just standing around. I proceeded to load the product with much difficulty into the trolley with my mom as he looked on, offering no assistance whatsoever.<br> <br> I did not have a good experience in this store , I see no point in the consultant standing around if he does not want to offer assistance or one has to beg. I find it utterly disappointing that a man watches as two females struggle to load a rather big box into a trolley and offer no assistance, which is your role.<br> <br> <br>
We acknowledge receipt of your complaint with reference ***9 and apologize for your inconvenience in this matter.
There is no excuse for poor service and it will not be tolerated. We confirm that management contacted you and that the team member in question will be disciplined.
Please call upon management should you experience a problem in store again.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***9 and apologize for your inconvenience in this matter.
There is no excuse for poor service and it will not be tolerated. We confirm that management contacted you and that the team member in question will be disciplined.
Please call upon management should you experience a problem in store again.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
