Pathetic service

Good day.

I had put in a lay bye for a LG front loader machine. Laybye done on the 05/08. I go to the agents so we can arrange collection or delivery. I was told the machine is out of stock. I ask what should I do, they told me they will check other branches and get back to me. Fine I go back. Tuesday I was called that they found the machine at Brooklyn. I tell them I will come Thursday as iam busy at work. I go Thursday they tell me the same thing. Machine sold, i mean if someone paid for something dont you put it aside as sold??? ok they make me pay for delivery since I told them it's not fair that I have to keep coming back to the mall just for follow ups and pay parking on top of that.Being long weekend I tell them I will come Monday. I go back Monday they tell me they dont have but expecting delivery order that Monday or Tuesday morning and I will get a call.....till now I haven't received the call.ohh and they told me they can offer a Demo, with the same price. How pathetic.

Now working with customers I know what customer service is and this is definitely not it. I know for sure if I didnt honour my lay bye contract they wouldn't have been this understanding. Now the tables are turned, I should just wait for them?????