PATHETIC SERVICE

I bought a brand new phone (Samsung Galxy J7 Duo) cash from Game Mall@Reds on the 28/09/2018,then on the 04/10/2018(6 days from day of purchase) I experienced the problem with the phone,it couldn’t charge so I took it to the shop the same day for it to be repaired,it was in a working condition but the battery was almost finished I couldn’t charge it,I suspect he problem was with the charging port.The consultant tried to put in a different charger but no luck. They took the phone saying they will send it for repairs on that day and I was informed that I must wait for 7-14 days.I went back on the 15/10/2018 and I was told that according to the system the phone was still in the shop(after 11days) and the lady at the customer service then called back office asking why is the phone still in the shop after so many days,and the back office guy said “No,the system has crashed that’s why it shows the phone is still in the shop”.Then I went back to the shop on the 26/10/2018(after 22 days),I was told the phone is still in for repairs and I was notified that the phone only left the shop on the 17/10/2018(13 days after I brought in my phone)so I must still wait for the call and sms. On the 02/11/2018(33 days)i received a call from the store stating that the phone was faulty due to liquid damage,and I must pay R2 235.60 for repairs which I rejected their offer on the same day.I told the lady that the phone was in a working condition with no liquid penetration in it,the only problem was with the port,it couldn’t charge and I was told that they cannot argue with the techicians,what ever they say goes.I called and was refer to the stores manager and he told me the same thing,when I asked him why my phone stayed 13 days in the shop before it sent to the technicians,he said he will find out and call me back but he never did.I even called the complaints line,I spoke to the lady by the name Elizma,but she couldn’t help as well. My word is that ,there was no liquid damaged on the phone when I brought it in ,I suspect that’s the reason it took two weeks for the phone to be sent for repairs, whoever spilled something in it was trying to dry it off all those days.The liquid could’ve gotten inside the time it was in the shop,at the back or something.My phone was working perfectly but it couldn’t charge. I rejected the offer on the 02/11/2018 but still I haven’t received my phone,Its been 40 days since my phone has been with game whereas I only had my phone for a mere 6 days.On the repair slip fault details it also states" that the phone doesn't charge,please make sure that the you put in the right battery and use the right charger". I need game to repair my phone and/or give me another phone of the same kind and/or give me back my money for this pathetic service,they’ve ruined my brand new phone and now they coming with excuses.Last week I had to buy another brand new Samsung from Ackermans because this issue has a long way to go.