JS
John S

1 reviews | Active since Feb 2018

19 Oct 2018, 19:28

PATHETIC SERVICE

I bought 2 televisions from game Brits recently, 1 Telefunken 55" smart TV for R4999, and a JVC 55" smart tv for R5999. The Telefunken is still in its box, I am waiting to move before I have space for it, I used the JVC after 4 days, I noticed that it has got a dead pixel, I went back, traded it for another JVC, after 8 days, the Netflix stopped working, I thought JVC's are poor quality televisions, so I took it back and traded it for another 55" telefunken, while I was there, I bought a home theatre system. Now the Netflix and Youtube apps are giving problems on the Telefunken, I got this TV 5 days ago, I phoned them to tell them, I'll just bring this TV back and buy a Samsung 55" and then I'll have piece of mind when it comes to quality, they said; "If I have used the tv, they will send it to the manufacturers.... ALL OF A SUDDEN?????? Now that is their policy all of a sudden. The home theatre system is also giving problems, I noticed the problem just now, I haven't infromed them about it because it is clear what they are going to tell me, they sell BAD QUALITY goods and don't go the extra mile to make things right.

0
Replies (4)
Game
Game's reply19 Oct 2018, 20:13
Official

We acknowledge receipt of your complaint with reference ***9 and apologise for your inconvenience in this matter.

Please allow management to investigate this matter where after they will contact you to discuss this matter. Please allow 24 hours for feedback.

Regards.

Group Customer Service Advisor

***

Tel: ***73

/rt

Best regards,

Game
Game's reply19 Oct 2018, 21:14
Official

We acknowledge receipt of your complaint with reference ***9 and apologise for your inconvenience in this matter.

Please allow management to investigate this matter where after they will contact you to discuss this matter. Please allow 24 hours for feedback.

Regards.

Group Customer Service Advisor

***

Tel: ***73

/rt

Best regards,

Game
Game's reply20 Oct 2018, 13:49
Official

We confirm that Management contacted you to advise that they will refund you for the item.

Regards.

Group Customer Service Advisor

***

Tel: ***73

/rt

Best regards,

JS
John S's update30 Oct 2018, 19:54
Reviewer Update
I would just like to give feedback, the floor manager, Michael, is the reason game Brits will see me again, it is clear that he has a passion for what he does and he is very friendly and helpful, Jurie was rude when he phoned me to bring back the television and when I went to take the TV back, he didn't greet me, he only gave me a rude look. So THANK YOU MICHAEL! I know he will go far in his career one day! This is not a complaint. Please do not call me regarding this. Thank you.