GM
Girly M

1 reviews | Active since Jul 2018

04 Oct 2018, 14:33

Pathetic Service

Game Store in Vryburg Durban is pathetic.

I called in to get a quote on a appliance as I wanted to buy something urgently. I was told that the person who can assist with prices is on lunch. I further asked if there was no one in the store besides the person on lunch who can assist a potential customer and was told no.

I then asked to speak to the manager and the switchboard operator had the audacity to tell me the manager was unavailable. How does a store operate with no manager and an assistant to assist clients/ customers. Your service is rotten to the core and I am going to make sure you get disciplined. Such nonsense.

Pathetic service.

0
Replies (1)
Game
Game's reply05 Oct 2018, 07:53
Official

We acknowledge receipt of your complaint with reference ***8.

Thank you for bringing this matter to our attention. We can understand how frustrating it must have been.

Please note we have escalated the matter to Senior Management for investigation and feedback will be provided. Kindly allow up to 48 hours for further feedback.

We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.

Regards.

Group Customer Service Advisor

***

Tel: ***73

/rt

Best regards,