HZ
Hugo Z

1 reviews | Active since Dec 2015

20 Jun 2018, 17:36

Pathetic Service

I went to game today to buy chips and saw that they advertise a special where i can buy 2 for R29. I took two packets of Doritos chips and wanted to go pay for it and the lady at till told my it is only for lays. I went back to the location of the chips saw that there was no Lays chips and that it was only Zimba and Doritos chip with the sign that it says 2 for R29. I asked for the MANAGER and he told me in my face that he won't give the chips for that price. This wasn't the only problem that I had with this store in the past i think the MANAGER needs to dbl check his price signage on his sales floor.

0
Replies (3)
Game
Game's reply21 Jun 2018, 08:07
Official

Thank you for bringing this matter to our attention. We can understand how frustrating it must have been. Please accept our sincere apologies.

Your reference for this call is ***5. Please note we have escalated the matter to Senior Management for investigation and feedback will be provided. Kindly allow up to 48 hours for further feedback.

We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.

Regards.

Group Customer Service Advisor

***

Tel: ***73

Best regards,

Game
Game's reply21 Jun 2018, 11:07
Official

The requested deal was given to you by the store. We trust you find it in order.

Regards.

Group Customer Service Advisor

***

Tel: ***73

/rt

Best regards,

HZ
Hugo Z's update21 Jun 2018, 11:48
Reviewer Update
Yes it was sorted out yesterday afternoon