Pathetic service

I bought a fridge last year ,06/07/2017 at Game Reeds mall eventually the rubber got loose.

I reported the matter at Game - Menlyn mall on Saturday ,3 February 2018 where thy made a copy of my purchase slip and took my details promising to contact me with a way forward within 2 working days.

It's Wednesday today,07 February 2018 and no contact has been made .

I called Game Menlyn and spoke to the Fridges Supervisor and he was just as helpless as the rest of his team. I had to spell my name and surname several times to him ,which clearly indicated that they misplaced/did not register my request for service /repairs . I want my fridge fixed ,it's a waste of time ,petrol and airtime having to visit/contact store with the same problem .

I am fed up.