1 reviews | Active since Jun 2015
Pathetic Service!!!!
When purchasing a laptop bag, there was no price or barcode on the product. The supervisor sent someone (she did not know the staff member's name, so she asked the cashier 4times, 'what's that girls name') get the price.<br> After 5 minutes no one returned and i asked the supervisor, Colleen Muthu if I should get another bag, she told me to wait another minute, i told her that she is wasting my time, i went and got another bag without a price, none of the products had the price label, i asked if i can take the price tag with the bag to the till to pay and the security refused.<br> At the till they realised the barcode was on the initial bag, they scanned it with the wrong price, i had to wait even longer for them to get the correct price! The supervisor smiles when i tell her she is wasting my time. I asked for the manager, Colleen advised the manager is not inbut the manager's name is Andreas, she doesn't know his surname!
We acknowledge receipt of your complaint with reference ***1.
Please accept my apologies for the lack of service you received in the store.
I assure you that we do take customer service very seriously, and are of the mindset that aside from the financial benefit that customers bring to the store, more importantly, you spend your time in the store which is portions of your life
Store Management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***1.
Please accept my apologies for the lack of service you received in the store.
I assure you that we do take customer service very seriously, and are of the mindset that aside from the financial benefit that customers bring to the store, more importantly, you spend your time in the store which is portions of your life
Store Management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
