PATHETIC SERVICE

I bough a Trojan treadmill at Game N1 City on 1st Aug 2017. On the 9th Sep the incline button broke. I emailed Game on 12th Sept to notify them about the problem. Werner was very helpful & logged a call to Trojan & kept following up with me on the day. Since that day I received no further communication until the 19th Sept when i received an sms to say the technician was going to be there soon with no other warning before then. I called immediately home only to find out that the guy was barely there 5mins & had left already. Said he was going to replace the button & the whole screen. To date I have not received any feedback from Game / Trojan as to whether or not the parts was ordered or how long it was going to take. No one has made any attempt to contact me. I am extremely angered by this POOR custormer service!! Sports equipment is not cheap & yet they still expect me to pay for something that does not work!!