PB
Prashiel B
1 reviews | Active since Oct 2018
05 Dec 2024, 07:58
Pathetic Service
Zero Customer service from Game. I have placed an online order on the 29th of November 2024 for delivery. My order was split and part of the order was delivered on the 30th of November. The balance was supposed to be delivered on the 2nd of December 2024 as per the mail that I have received. Everytime I enquire about the delivery, there is no help at all. Now I am being told that the product is at their warehouse in Cape Town and I will just have to wait. This is holding up the renovations that I am currently doing and I am not receiving any updates at all. This is really unprofessional.
Helpful (0)
Replies (3)0
Replies (3)
Game's replyOfficial
05 Dec 2024, 11:05Hi there Prashiel, thank you for getting in touch. I am so sorry to hear that you have not received your complete order. We have an agent currently looking into this matter working on resolving it as soon as possible.
Game's reply05 Dec 2024, 11:05
Official
Hi there Prashiel, thank you for getting in touch. I am so sorry to hear that you have not received your complete order. We have an agent currently looking into this matter working on resolving it as soon as possible.
PB
Prashiel B's updateReviewer Update
05 Dec 2024, 13:06Hi, I have received a call from your agent, She has advised me that the order was allocated to the incorrect warehouse and that my order will be cancelled. I have advised her that this is not right as I have been made to wait for almost a week and i require the order. The allocation of the order is not my fault. She then advised that she will ask Game Gateway to capture the PO and deliver the order. I have not received feedback as yet after that. Please can this be actioned urgently as I am paying my contractors to be on site daily
PB
Prashiel B's update05 Dec 2024, 13:06
Reviewer Update
Hi, I have received a call from your agent, She has advised me that the order was allocated to the incorrect warehouse and that my order will be cancelled. I have advised her that this is not right as I have been made to wait for almost a week and i require the order. The allocation of the order is not my fault. She then advised that she will ask Game Gateway to capture the PO and deliver the order. I have not received feedback as yet after that. Please can this be actioned urgently as I am paying my contractors to be on site daily
Game's replyOfficial
05 Dec 2024, 15:43Thank you for getting back to us. I am so sorry for the experience you received. We have an agent looking into this matter and you will be contacted with feedback.
Game's reply05 Dec 2024, 15:43
Official
Thank you for getting back to us. I am so sorry for the experience you received. We have an agent looking into this matter and you will be contacted with feedback.