PATHETIC SERVICE

I purchased a television from Game-Galleria on the 8/08/2015, it has been troubling me from the outset. I went to the branch on the 27/08/2015 (still within 30 days) the lady Numa, that I spoke to made copies of everything and said someone will call me and come to have a look at the TV, however no one did, so I went to the branch on 30/08/2015 with the television. The lady at customer service was very rude and not helpful at all, she wanted me(a female) to carry a 55' television and put in on the counter!!! I asked her how does she expect me to do that, She says there is no one else there to carry it. Luckily there where customers there that heard this and they helped. I was told that I would get feedback within 10 days. I called yesterday and the lady said she will call me back with feedback, Yet she didn't. I called through today 15/09/2015 and spoke to Phindile, She wasn't very helpful either. She doesn't even know what's going on. She just says I must wait for them to assess it. I asked to be put through to the manager but none of them are free to attend the call. Seriously this is frustrating and the service is pathetic. It has been 17 Days and no one can assist!