nT
nuraan T

1 reviews | Active since Jun 2014

18 Jun 2015, 12:39

pathetic service

On Tuesday 16 June 2015 I was at the Game store in Century City & received bad service from the cashier Miss Ncebakazi. I was there to make payment of full outstanding balance on my account. I was assisted by Ncebakazi & behind her another lady also that works for Game. I told the cashier I would like to make the full payment of R1,358.00 and I handed her the money of R1,400.She then requested my Game card & asked me again if I'm paying instalment of R200 & sumthing after i told her I'm paying full amount of R1.358 she asked the lady who stood behind her to void & she took slip &left , during whole sale she was chatting to her colleague @ the till next to her.she then for the 2nd time asked me my card to swipe & once again I told her im making a payment of R1.358 to square up account she then tilled payment up again while talking to colleague and gave me a till slip so i checked my slip she gave me & she only tilled up R1,300 & another mistake i told her 3rd time it's wrong why is there a balance? She took card & tilled up eventually R1,358. i walked away & asked the gentlemen that works for Game to call a supervisor who came & said she will speak to Admin.Unprofessional!

0
Replies (1)
Game
Game's reply19 Jun 2015, 09:59
Official
Hello nunu24,

We acknowledge receipt of your complaint with reference *** and apologize for your poor shopping experience. There is no excuse for poor service and it will not be tolerated.

We confirm that management contacted you and we can assure you that the cashier will be disciplined and re-trained to ensure this does not happen again.

We invite you back into the store and please call upon Senior Management should you experience a problem in store again.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73