pathetic service

<div dir="ltr" style="line-height: 1.2em; outline: none; zoom: 1; color: #000000; font-family: Helvetica, Arial, sans-serif; font-size: 13px; background-color: #ffffff;">Good day</div> <div dir="ltr" style="line-height: 1.2em; outline: none; zoom: 1; color: #000000; font-family: Helvetica, Arial, sans-serif; font-size: 13px; background-color: #ffffff;"> </div> <div dir="ltr" style="line-height: 1.2em; outline: none; zoom: 1; color: #000000; font-family: Helvetica, Arial, sans-serif; font-size: 13px; background-color: #ffffff;">My name is Luke Van Rooi.</div> <div dir="ltr" style="line-height: 1.2em; outline: none; zoom: 1; color: #000000; font-family: Helvetica, Arial, sans-serif; font-size: 13px; background-color: #ffffff;"> </div> <div dir="ltr" style="line-height: 1.2em; outline: none; zoom: 1; color: #000000; font-family: Helvetica, Arial, sans-serif; font-size: 13px; background-color: #ffffff;">Myself and my family have been purchasing from Game stores for years and recently I’ve been very disappointed with the service I have received from Game stores.</div> <div dir="ltr" style="line-height: 1.2em; outline: none; zoom: 1; color: #000000; font-family: Helvetica, Arial, sans-serif; font-size: 13px; background-color: #ffffff;"> </div> <div dir="ltr" style="line-height: 1.2em; outline: none; zoom: 1; color: #000000; font-family: Helvetica, Arial, sans-serif; font-size: 13px; background-color: #ffffff;">On the 25th of March 2017 I purchased a Hisense F20 phone, upon my purchase I was told it’s a great phone and has a lot of great features.</div> <div dir="ltr" style="line-height: 1.2em; outline: none; zoom: 1; color: #000000; font-family: Helvetica, Arial, sans-serif; font-size: 13px; background-color: #ffffff;">I urgently needed a phone and so I purchased the phone cash.</div> <div dir="ltr" style="line-height: 1.2em; outline: none; zoom: 1; color: #000000; font-family: Helvetica, Arial, sans-serif; font-size: 13px; background-color: #ffffff;"> </div> <div dir="ltr" style="line-height: 1.2em; outline: none; zoom: 1; color: #000000; font-family: Helvetica, Arial, sans-serif; font-size: 13px; background-color: #ffffff;">About a month later I went in to the trade route store and asked to be assisted with a temp phone while my phone was in repairs I was told it was not possible.</div> <div dir="ltr" style="line-height: 1.2em; outline: none; zoom: 1; color: #000000; font-family: Helvetica, Arial, sans-serif; font-size: 13px; background-color: #ffffff;">I was highly upset as this was not my fault that I received false advertising from the store when I was told that it was a great phone as well as I was not told that for it to be repaired I’d need to have had the Vodacom sim card in it.</div> <div dir="ltr" style="line-height: 1.2em; outline: none; zoom: 1; color: #000000; font-family: Helvetica, Arial, sans-serif; font-size: 13px; background-color: #ffffff;"> </div> <div dir="ltr" style="line-height: 1.2em; outline: none; zoom: 1; color: #000000; font-family: Helvetica, Arial, sans-serif; font-size: 13px; background-color: #ffffff;">I then spoke to the regional manager with in Johannesburg and he ensured I got a temporary phone from shamim who assisted me in doing so.</div> <div dir="ltr" style="line-height: 1.2em; outline: none; zoom: 1; color: #000000; font-family: Helvetica, Arial, sans-serif; font-size: 13px; background-color: #ffffff;"> </div> <div dir="ltr" style="line-height: 1.2em; outline: none; zoom: 1; color: #000000; font-family: Helvetica, Arial, sans-serif; font-size: 13px; background-color: #ffffff;">I then received my phone back but this time I received it back and the phone still was not able to pick up network and would only pick up after about 15-30 minutes as well as now my front camera was not working at all.</div> <div dir="ltr" style="line-height: 1.2em; outline: none; zoom: 1; color: #000000; font-family: Helvetica, Arial, sans-serif; font-size: 13px; background-color: #ffffff;"> </div> <div dir="ltr" style="line-height: 1.2em; outline: none; zoom: 1; color: #000000; font-family: Helvetica, Arial, sans-serif; font-size: 13px; background-color: #ffffff;">I then took the phone back and on Saturday the 24th of June 2017 I went to pick up my phone from repairs which went in for repairs for the second time.</div> <div dir="ltr" style="line-height: 1.2em; outline: none; zoom: 1; color: #000000; font-family: Helvetica, Arial, sans-serif; font-size: 13px; background-color: #ffffff;"> </div> <div dir="ltr" style="line-height: 1.2em; outline: none; zoom: 1; color: #000000; font-family: Helvetica, Arial, sans-serif; font-size: 13px; background-color: #ffffff;">Upon visiting the store to pick up my phone I saw that it was not my phone that was sent back from repairs.</div> <div dir="ltr" style="line-height: 1.2em; outline: none; zoom: 1; color: #000000; font-family: Helvetica, Arial, sans-serif; font-size: 13px; background-color: #ffffff;">I was assisted by Emily who was extremely kind to me and she then called for someone to assist me further with my query and the lady who assisted me was not polite towards me at all.</div> <div dir="ltr" style="line-height: 1.2em; outline: none; zoom: 1; color: #000000; font-family: Helvetica, Arial, sans-serif; font-size: 13px; background-color: #ffffff;"> </div> <div dir="ltr" style="line-height: 1.2em; outline: none; zoom: 1; color: #000000; font-family: Helvetica, Arial, sans-serif; font-size: 13px; background-color: #ffffff;">I requested that I be refunded my money for my phone and I am still awaiting feedback this morning as I was told I would receive feedback today.</div> <div dir="ltr" style="line-height: 1.2em; outline: none; zoom: 1; color: #000000; font-family: Helvetica, Arial, sans-serif; font-size: 13px; background-color: #ffffff;"> </div> <div dir="ltr" style="line-height: 1.2em; outline: none; zoom: 1; color: #000000; font-family: Helvetica, Arial, sans-serif; font-size: 13px; background-color: #ffffff;">Luke Van Rooi ( ********** 475)</div>