Pathetic Service

<p>Hi,</p> <p> </p> <p>I am terrible upset with the response and behavior of Game so called “Store Manager” Galleria, he is absolutely rude, unprofessional and displays pathetic quality and service from Game.</p> <p>On 15 April 2017, we visited Game Pavilion with the intention of buying my daughter the Frozen Karaoke speaker, when we saw that its small, we decided to go for something bigger, we had a female assist us with a Telefunken system which cost R2400 without hesitation we decided to take it, a guy who does sales on Polaroid also assisted, we asked them if the system has a speaker as well, he showed us the speaker feature, while the lady went to get the system from the back. He took the speaker from the Polaroid and used it on the system (demo) to show us how it works. The box was brought from the back they read the box to see if it has a speaker, they told us it doesn’t have a speaker and we must buy one, I was hesitant to pay so much for a system that doesn’t even have a speaker, but my husband was set on it for our little girl. They sold us a Philips Microphone which cost R200.00, they opened it to test it on the demo system and then gave to us. When we got home we opened the system only to see it comes with a microphone. I then kept the Philips aside as is with the receipt to take it back to Game, Game Galleria is closest to me. We went there last Sunday and received terribly rude service from the So called Manager who said he can’t accept such goods, both me and my husband tried to explain that the staff had opened the item to test it, re refused to listen and just pointed to the Game Policy. I Just walked away feeling rather embarrassed, we have friends from Europe on holiday in SA, residing with us they couldn’t believe the kind of service we get here in Sa. I was really so embarrassed, with everything else going on in this country this is the last of reflections we should be receiving from such big stores who claim to be so good and providing service and quality.</p> <p>This was not even our fault the clueless staff of Game doesn’t even know the product they are selling; does Game not advise the staff on what they sell? Or is it just about a sale and making money from a customer. We didn’t even open the product, and leave alone it being opened we were sold something that we did not even require and to top it off we were treated like a bunch of idiots when we tried to explain what happened and exchange the product. I will never want to purchase anything from Game again.</p>