nT
nomathemba T

1 reviews | Active since Jan 2015

21 Apr 2015, 11:14

pathetic service

Firstly the cashier gave us attitude over a R100 note that had a black mark, we dealt with that and let it pass, secondly we paid R270 for them to deliver the TV and the Fridge but TV was never delivered meaning that we had to pay another R100 for other means to get it home on top of that the Fridge was delivered @ night and worse that fridge is not working, my husband went to the store to tell them the fridge is not working and they said they were going to send a technician and I was surprised because the fridge wasreported not to be working within 7 days and they were going to send a technician but we waited for their technician who was said to come within 48 hrs buy only came after 3 days and he came gave me one hell of an attitude when I told that its my money we talking about he said it doesn't matter and I refused to sign any papers because after our quarrel he back to the fridge I wasn't sure what he did and sure enough he never fixed my fridge when I called him to ask for his name he said it doesn't matter. I went to game and they called Hisense and it was said that they'll call me but no one has I'm still sitting with an unworking Hisense Fridge(1b0232z00001JKBKJE60045)

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Replies (1)
Game
Game's reply27 Apr 2015, 14:33
Official
Hello nomatt,

We acknowledge receipt of your complaint with reference *** and apologize for the poor service rendered to you.

Please allow management to investigate this matter where after they will provide you with updated feedback.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73