Pathetic Service

I took in a TV in for repairs on 11/01. I was told that process would take 21 days. 29 Jan I received and SMS saying my TV can be collected. Went to collect but nothing was done. The system was checked and said that that the supplier is waiting on spares, left the TV there as they would follow up. 05 Feb I was called to ask if I was still happy with the repairs, I explained what happened, after checking I was then told that the repair centre is awaiting spares and that I have to come and collect the TV. I went to the store to collect & asked why they can't keep it as it does not make sense. I was told that that is the procedure. I asked how I would know when the spares would be available and I was told my details are on file and I would be contacted. On 2 & 10/03 I called to enquire about the spares and was told that they would have to call me back but never did. On 17/03 called again and spoke to a Nicole who said she cannot answer about the spares but could put me through to Sandra, but the line was engaged. She took a message to give to Sandra to call me back, which never happened. It has been two months since I received my faulty TV back and not once has Game contacted me.