Pathetic service

I purchased a tv from game Rosebank with an extended warranty. <br> The tv started giving problems on the 28/02/2015, I then called game sure call centre on the 02/03/2015 to report the problem and was advised a technician would contact me in the next 3 days. <br> To date nobody has contacted me and its TWO WEEKS LATER. I did call them back on there occasions but nobody is able to help I just get transferred from agent to agent. <br> I GUESS THIS IS THE TYPE OF PATHETICE SERVICE YOU GET AFTER PAYING YOUR HARD EARNED MONEY!!!!