Pathetic Service

I purchased a Samsung Home Theatre System from Game City View in December 2014. The DVD was rejecting certain discs so I took it back to Game. I spoke to Khaya (Manager) who was extremely rude and he told me that he would have to send this item back to Samsung. The item was sent to the supplier and returned to me after 5 days, Samsung said that there was no fault with the item. I was then called by Lilly from Game a week later and told that Samsung sent me the incorrect item and they needed to collect it. Lilly was also very unprofessional in the manner in which she spoke to me. I am now without a home theatre system, note that I paid for this item in cash. I now request to be given a Game voucher or a refund as i DO NOT want the same item back. Please could someone assist me.