PATHETIC SERVICE

on the 29th November I purchase a 420L HISENSE Fridge from Game Online, after few days I realized the Fridge is not cooling. so I went to Game Store Fleurdal and I met a rude lady who told me i should call Game online because I did not purchase the Fridge at their Store, which was very confusing to me because i thought every Game store will be able to assist me. I called Game online on ***on the 18th December 2019, they told me to send pictures of the Fridge, Serial Number and the Proof of Payment which i did sent the very same day. I called Game online many times trying to figure out when they gonna give me a new fridge, Game told me about HISENSE which as their client who purchased the fridge CASH was very Irritating as i did not buy the fridge from HISENSE now game is making their Issues with HISENSE my issues, my food spoiled not only that i SPENT a lot of money in DECEMBER 2019 eating unhealthy fast foods because i could not store food in that Fridge and I paid R5 589.00 this was very hurtful. I HAD VERY UGLY FESTIVE drinking hot juice because of this in HOT weather because i did not have a working Fridge. only in January HISENSE called me after many calls i made to GAME Store, on the 08th January 2020 a Technician from HISENSE came and they refilled the fridge with GAS, the fridge worked for one day because the following Day which was 09th January 2020 i found the ICE in the freezer in liquid form and the New Fridge was not working the Food i had purchased in trust that the fridge is now ohk on the 08th January also spoiled. ANOTHER MONEY WAITED. so I ahd to call game again and complain I Still do not have the FRIDGE replaced by GAME Online Store. I am suffering and wasted a lof money as i had to buy cooked food from the Street. I am VERY DISAPPOINTED at because they are still QUIET i always have to Call and ask when they will be giving me my money or my fridge. to day it the 21st January 2020 and GAME Store still does not tell me when i will get the Fridge or my money Back. They do not even bother calling me or respond to my emails. My Advise to All South Africans out there NEVER PURCHASE APPLIANCES FROM GAME ONLINE. I regret not checking the reviews of this Store before purchasing a Fridge Online. I hope Game Store will Send me a Fridge. To say I am dissapointed would be an understaitment_ i want to VOMIT.