Pathetic service

I sent my TV in under warranty at Game Cape Gate and was told I'd have it back in 21 days or else they would replace it or refund me. Getting through to the store is a miracle as they don't seem to pick up. The lady at customer service is so rude and inept. After calling countless times only to be told they'd call me back, which they never did once, I went to the shop, not a single person was able to help me and the manager was completely useless.