Pathetic service

This is the 2nd time I am writing on this platform to complain about the pathetic service I am getting from Game Gateway and their support team. I have been getting apologies and emails for my personal details but no one is helping me. I bought a stove November and till now I have not used it as they sold me a stove that only worked one week and stopped working. Defy technicians came and said I need a new stove yet still now my Defy stove is gathering up dust not working. I am angry and frustrated