ST
Shahista T
1 reviews | Active since Jan 2018
20 Jan 2018, 11:02
Pathetic Manager
It is not the first time i have experienced poor customer seevice at this fanchise store in Lenasia. Today i was actually angered as I witnessed the manager being so blatantly rude to customers. Mrs Letticia dintsi is the manager of the Store and she was arrogant and rude to customers who were approaching her.. she shook ger head and spoke to her collegues whilst customers spoke. My personal experience was when i asked 20/1/2018 which is a saturday and only two tills were opened with customers queuing and piling up. She did not assist nor was she explanatory. Bluddy disregarded the condition of her customers and is *********** for this position. She does nit fit a good image for this franchise and im sure people would much rather visit the lokes of other store in the mall.
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Game's replyOfficial
20 Jan 2018, 12:50We acknowledge receipt of your complaint with reference ***1 .
Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Game we take customer’s complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service.
What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers. Our team members understand that this is a disciplinary offence.
Please accept my sincere apology. Senior management will contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
Game's reply20 Jan 2018, 12:50
Official
We acknowledge receipt of your complaint with reference ***1 .
Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Game we take customer’s complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service.
What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers. Our team members understand that this is a disciplinary offence.
Please accept my sincere apology. Senior management will contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,