Pathetic Game service (Kirk and Debbie)

I purchased goods from Game online 30 April 2020 to date did not receive the goods. Asked for a refund and still waiting 2 months now. I called the call center every day and waited for 30mins with no answer. Went to mall of the south and Debbie who deals with online queries to date did not resolve the issue and Kirk who deals with online. Kirk does not answer his phone and doesn’t call back as promised. Kevin from the call center also promised to resolve the issue and did not. I am still waiting for my refund so I can close my game account. Pathetic service and pathetic customer experience. Kirk is so unprofessional beats me why he still employed. Debbie just doesn’t give a damn. She promises to call back and doesn’t. I had to go to the mall of the south again and she still hasn’t call me back. I call the call center every day and now the refund is apparently escalated but noting yet. From the 30th April this is the drama I am faced with GAME.