Pathetic Game Management

Hi,

I am so disgusted by Game and their service. We bought a refrigerator (DEFY) from game in 2017 and it didn't work at all thus we called them to replace it, after lots of arguments they replaced the Refrigerator.

A Couple of weeks ago the new refrigerator didn't work as in it defrosted and we lost all our food.

We called Game and asked for our money back as this is unacceptable this refrigerator isn't even 8 months old.

They came to pick up the refrigerator and asked them to please make sure it was cleaned nicely as it had water in it and we are unable to get it out, we where informed that there is a local company that will work on the machine as Game is not allowed to give us our money back.

We spoke to the Manager and he ensured us that they will find out what is wrong. A few weeks passed and we didn't get any feedback. We phoned the manager again and he said that he will personally go to Naude's shop and see what is the problem with the machine but he was so very rude. Later that afternoon they showed up at our house with the machine, apparently the machine works and they are not liable for what happens in our home, when i opened the machine all that water was frozen and started to turn green as it started to become moldy. When I asked the manager why it looks like this he just said that it wasn't his problem and had the worst attitude. As I started to inspect the machine, (as this was n brand new machine and there wasn't a scratch or a dent) I noticed that this machine had a dent, the bottom of the machine was scratched to the point where it looked like someone dragged it against the gravel, it was so dirty and rotten, the smell coming from it was so bad, the corners of the machine was damaged and all the manager said, " it's not my problem"

So now I ask, how do we go about this as Game Head office is not co-operating at all, and I need to get my money back or be refunded immediately !!

The worst service ever.