Pathetic, Disgusting and ***** at Game online shop!!

Item: Game
Rating: 1
Author: Bongiwe Z

My name is Bongiwe Zondi, I bought a laptop on special online on the 25th April 2025 and money was deducted on my account. When I checked 2 days after as to how far was the order, I saw system says transaction was cancelled. I went to Game Boardwalk in Richards Bay they refused to help me saying because i bought it online i must call the contact center of which I did. I even sent whatsapp, I have been waiting for my money until today the 15th May, every time i waste my airtime calling and whatsapping as to how far is my refund they arrogantly say query is with finance. Pathetic service at Game and its useless employees. I demand my money back. One of its employees told me that they had backlog with refunds, that is not my problem. I never receive laptop and they are refusing with my money as well!! How disgusting!! Please do not buy at Game, they are ******!!

Helpful (0)

Replies (1)

Game's replyOfficial

15 May 2025, 15:53

Hi Bongiwe, thanks for getting in touch. I truly understand your frustration and want to sincerely apologize for the delay in your refund. We completely acknowledge the inconvenience this has caused you, and we are working with our finance department to speed up the process. Please rest assured that we are doing our utmost to ensure you receive your refund as soon as possible. We understand that this assurance may not completely alleviate your current frustration but we want to ensure you that your case is our high priority. Once there is an update, we will certainly notify you about the outcome. We appreciate your patience and understanding during this period. Should you have any other concerns or questions, please don't hesitate to reach out to us.

Game's reply15 May 2025, 15:53

Official