Pathetic delivery service received from Game Stores

If only there was an option to give no stars. I placed the Order *** on 29 November 2019 which has not been received by me till date. Game's delivery promise is 7-10 working days. I have received no confirmation of a delay nor any other correspondence. My many telephone inquiries (4) and Email have had no influence on Game's tardy working. Meanwhile, Bridgett (Game Online Team) callously kept me on hold for over 25 minutes during today's inquiry. I have spent a lot of money (In excess of 200 minutes) to follow up on the Order. This is simply not the first time I have had to complain of delay of deliveries of goods ordered. I need to really insist upon greater promptitude in regard to your deliveries. Please deliver the item immediately. I demand a full refund (purchase price, airtime, delivery) upon receipt of the item.