Pathetic delivery

Purchased a fridge on 27 Sept from Canal Walk in CT. They confirmed delivery in writing on 2 Oct, time was taken off work for delivery as its a flat. It is now 3 Oct (and another day off) and response from some of the persons we have spoken to goes from "I don't give a *****, your bad luck, stop worrying me" to trying to be helpful. Game cannot track deliveries made by their couriers.... nice, CT warehouse doesn't bother to answer the phone, not even from Game HO itself I will goto you rivals in future where they can guarantee delivery on time even if you are cheaper....